melbet Privacy Policy

Section 1

Introduction and Scope

melbet ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect when you use the melbetapp.cam website, why we collect it, and how that information is processed.

This policy applies to all pages, services, account registration processes, payment transactions, and customer support channels on our site. By using the site, you are considered to have accepted the terms of this policy. For the general rules of using our service, please read our Terms and Conditions, which contain detailed terms on account use, bonuses, and transactions.

This policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. In case of any ambiguity, the terms set out in this policy shall be considered final.

Section 2

Data Collection

2.1 Information Provided Directly by You

When you open an account with melbet, verify your identity, or request support, we may collect the following information:

• Full name, date of birth, and gender
• National ID or passport number (for identity verification)
• Mobile number and email address
• Address details (division, district, post office)
• Payment account information (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Automatically Collected Information

While you use the site, the following technical information may be recorded automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Time of access, page visit patterns, and session duration
• Referral URL and navigation patterns
• Cookie and local storage data (see Section 6)

2.3 Transaction Information

All financial transaction data related to deposits, withdrawals, and betting activity is recorded. This includes transaction amount, date and time, payment method, and transaction reference number.

Section 3

Purpose of Data Use

melbet uses collected data only for specific and legitimate purposes. We never sell your data. The main purposes of use are described below:

1. Account Management: Handling registration, login verification, password recovery, and account security.
2. Identity Verification (KYC): Confirming the identity of the account holder and preventing fraudulent activity.
3. Payment Processing: Completing deposit and withdrawal requests properly.
4. Customer Support: Resolving your questions and issues via live chat and email.
5. Platform Improvement: Improving the site's functionality, speed, and user experience.
6. Security Monitoring: Detecting unauthorised access, account hacking, and suspicious activity.
7. Legal Compliance: Maintaining records required under applicable laws and regulations.
8. Promotional Communications: Informing you about bonuses, promotions, and service updates with your consent.

To ensure responsible betting, we monitor patterns in user activity. For more details, visit our Responsible Gaming page, which contains information on self-control tools and support.

Section 4

Data Storage and Security

4.1 Retention Period

We retain data while your account is active and, after account closure, for as long as required by applicable legal time limits. Financial transaction records are generally kept for the period specified by legal requirements. Data that is no longer needed is securely deleted once its purpose has been fulfilled.

4.2 Technical Security Measures

melbet applies the following technical measures to protect your data:

• SSL Encryption: All data exchanged between the site and users is encrypted using 256-bit SSL technology.
• Password Hashing: Your password is never stored in plain readable form — only a one-way hash is used.
• Two-Factor Verification (OTP): Mobile OTP verification is used for login and important account changes.
• Access Controls: Only authorised staff may access your data, and only for specific purposes.
• Regular Security Audits: Regular checks are conducted to identify and address system vulnerabilities.

4.3 Steps in Case of a Data Breach

If a data security breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage.

Section 5

Sharing Data with Third Parties

melbet does not sell, rent, or transfer your personal data to third parties for commercial purposes. However, data may be shared in a limited number of situations:

5.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and cybersecurity providers may receive the minimum data necessary to carry out their services. These partners are contractually bound to keep data confidential.

5.2 Legal Obligations

Data may be disclosed in accordance with a valid order or directive from a Bangladeshi court or government authority. In such cases, we will only provide the data specified in the legal order.

5.3 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. We will notify users before any such change takes place.

5.4 International Data Transfers

Some service providers may be located outside Bangladesh. In such cases, applicable legal protections for data transfers are ensured.

Section 6

Cookies and Tracking Technologies

melbet uses cookies to operate the site effectively and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status, manage security tokens, and store session data. Without these, the site cannot function properly.
• Functionality Cookies: Used to remember your language preference, site layout settings, and information from previous sessions.
• Analytics Cookies: Used to collect technical information such as which pages are visited most and whether there are loading issues.

6.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may prevent some key features of the site — such as login — from working.

6.3 Third-Party Tracking

We do not use advertising network tracking pixels. Payment gateways may use their own cookies, which are governed by the respective provider's privacy policy.

Section 7

User Rights

By using our platform, you retain the following rights. To exercise these rights, please contact our support team.

7.1 Right to Access

You may request to know what information we hold about you. We will provide a written response within a reasonable time.

7.2 Right to Rectification

If any information stored in your account is incorrect or outdated, you may request a correction. Documents may need to be provided for corrections related to identity verification.

7.3 Right to Erasure

After account closure, you may request that data not required to fulfil legal obligations be deleted.

7.4 Right to Opt Out of Promotional Communications

If you do not wish to receive bonus or promotional messages, you may opt out at any time. This does not stop essential service-related communications from the site.

7.5 Data Portability

You may request certain data in a machine-readable format, where technically feasible.

Section 8

Protection of Minors

melbet strictly prohibits participation by persons under the age of 21. A minimum age of 21 is required to use our site and open an account (for users aged 21+).

We do not knowingly collect personal data from any minor. The identity verification process (KYC) is a key tool for enforcing this policy. If we learn that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.

Our full guidelines on the protection of minors and responsible gaming are available on the Responsible Gaming page.

Section 9

Policy Changes

This privacy policy may be revised from time to time in response to changes in technology, services, or legal requirements. If any significant change is made to the policy, we will notify you by one or more of the following methods:

• Direct notification by email or live chat
• A notification banner displayed after logging in to the site
• Updating the "Last Updated" date at the top of this page

Continued use of the site after a revised policy is published will be taken as your acceptance of the new policy. If you object to the changes, you may request that your account be closed.

To learn more about our service in general, you can visit the About Us page, which describes the platform's background and purpose.

Section 10

Contact Information

If you have any questions, requests, or complaints about this privacy policy, please contact us. Our customer support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For privacy-related requests, writing "Privacy Request" in the email subject line will help us process it faster.